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Clear next steps for returns, refunds and product questions.
Return eligibility
We accept returns of unopened products, as well as products that arrive damaged or incorrect. Please contact us before sending anything back so we can confirm the next steps for your order.
For an unopened return, keep the product sealed and retain the original packaging. If an item is damaged or incorrect, please follow the product quality guidance below.
Return request window: You may request a refund within 7 days of the delivery date shown in the carrier’s tracking.
How to request a return
- Email us at vincentac12138@outlook.com with your order number, the item you would like to return and the reason.
- For a damaged or incorrect item, include clear photos of the product, packaging and shipping label where relevant.
- Wait for our return instructions and confirmed return address before posting the item.
A company, manufacturer or address printed on a bottle may not be the correct return location. Please use the address supplied for your return.
Product quality & support
If your bottle arrives damaged, has a broken seal or contains the wrong product, please do not use it. Keep the bottle and packaging while we review the issue, and contact us with your order number, photos and the lot or batch number printed on the bottle.
We will review the information and explain the appropriate return, replacement or refund steps. Do not send a product back until you receive instructions.
Follow the storage directions and best-by date on your bottle. Individual experiences with dietary supplements vary; this policy does not promise a particular health or beauty result.
If you experience a reaction, stop using the product and seek advice from a qualified healthcare professional. You may also contact us to report the product concern; customer support does not provide medical advice.
This section covers product quality concerns. It does not create an additional fixed-term warranty or limit rights that apply under consumer law.
Return shipping & fees
We will explain any applicable return shipping arrangements before you send an item back.
Refunds
Refunds will be credited within 15 days after we receive the returned item.
If a refund has not appeared after this 15-day timeframe, contact us with your order number.
Subscriptions & cancellations
You can pause, skip or cancel future subscription deliveries through your subscription account. Cancelling a subscription does not by itself refund a processed order. Products already dispatched are assessed under the return conditions above.
Your rights & support
Nothing in this policy limits any consumer rights that cannot lawfully be excluded. If you need help with a return or product concern, email us at vincentac12138@outlook.com.